Compass Hospice reduces documentation time by 58% with Tallio’s DocZero

Compass Hospice was facing significant hurdles with their traditional documentation methods. The process was time-consuming, requiring clinicians to navigate through numerous checkboxes, leading to errors and increased documentation time. This burden led to clinician burnout and difficulties in retaining staff, ultimately impacting patient care quality.

Challenges

• Documentation Time: Clinicians spent between 40 to 60 minutes on documentation per patient for routine visits, leading to decreased efficiency and time away from patient care. This also meant clinicians were frequently not in compliance with the agency's requirement for documentation turnaround time.
  
• Error-Prone Systems: The checkbox system was prone to mistakes, affecting data accuracy and compliance, with clinicians struggling to meet documentation timelines.
  
• Clinician Burnout: The overwhelming documentation burden contributed to clinician burnout, making it difficult for Compass Hospice to retain skilled nurses.
  
• Time away from patients: Limited time with patients as more focus was placed on administrative tasks rather than direct care.

Impact of DocZero

To address these challenges, Compass Hospice decided to implement Tallio’s DocZero, an AI-powered voice platform for automating manual documentation. DocZero was able to seamlessly integrate with Compass Hospice's existing workflows and immediately enhance the speed and efficiency of their documentation. As a result of implementing DocZero, Compass Hospice saw a dramatic reduction in their overall documentation time and a decrease in clinician burnout.

• 58% reduction in documentation time: Documentation time was reduced from 40-60 minutes to less than 25 minutes, allowing clinicians to focus more on patient care.
  
• Improved Accuracy and Quality: The voice-based system eliminated the issues associated with checkbox errors, allowing for more detailed and accurate clinical narratives, enhancing the quality of patient records.
  
• Enhanced Clinician Well-being: With a reduction in administrative workload, nurses reported increased job satisfaction, leading to better retention rates and overall morale. The streamlined process allowed nurses to spend more time with patients, improving care quality.

The results of DocZero have been so positive that Compass Hospice is in the process of expanding the use of DocZero to their physicians. Tallio's solutions are integral to Compass Hospice’s future goals of improving clinician satisfaction and delivering high-quality hospice care. By continuing to leverage innovative AI-driven documentation solutions, Compass Hospice aims to enhance both clinical outcomes and operational efficiency.

To learn about how Tallio can reduce documentation time for your agency and unlock staff capacity, schedule a demo below.